Refunds & Returns Policy

If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the particular order or a fraction of this, depending on the nature of the fault at hand. Refunds can take up to 30 working days from receipt of the return.

v Wrong Item(s) Delivered

If, by mistake, we supply you with an incorrect item, you must notify us within 30 days.  If you wish to return the item for replacement it must be in line with our Returns Procedure. Depending on the value of the item, you may wish to keep the item if you are happy with it, and any refund for a difference in value will be issued, conversely if the item is of higher value than the original item paid, a request will be sent for the difference.

v Item(s) Damaged on Arrival

In the unlikely event you receive a damaged product, you must notify us by e-mail: shopwithldl.support@gmail.com within 24 hours of receipt of the goods. We request photographic evidence of any visible damage instead of a return. We request that any damaged silver jewelry items be returned to us as a 2nd Class large letter. For items over £15, please contact us via email at shopwithldl.support@gmail.com describing the type and extent of the damage and we will advise you how to proceed. If the goods you have returned are found not damaged, you will be notified in writing. You will receive a refund or an offer of replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

v Faulty Item(s)

If you receive goods that are faulty or incomplete on arrival, you must notify us within 48 hours of receipt of the item in writing by e-mail: shopwithldl.support@gmail.com. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries will be replaced if found to be inoperative on delivery, consumable items, (e.g., batteries) are not covered for replacement during ‘normal’ use. For items up to the value of £15 we request photographic evidence of any visible faults instead of a return.  We request that any damaged silver jewelry items be returned to us as a 2nd Class large letter.

v Shipping Dangerous Goods

Some of our products are classed as dangerous goods (Pure Essential oils, Blends, Essential oil Mists, Room Sprays, Organic essential oils or products which contain alcohol, such as Aroma Mists or Perfumes). We can confirm that we can Ship Dangerous Goods by road ONLY. We are unable to send dangerous goods by air.

v BFPO/PO Box Addresses

We cannot ship to a PO Box address via courier within the UK. Please contact us before placing an order to a BFPO address that is a courier delivery, as prices will vary. For orders outside of the UK that need to be shipped via pallet, the shipping will be charged separately & we will provide a quotation via email.