Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit ldlco.myshopify.com, make a purchase, or connect with us in any way through our “Services.” When we say “you,” we mean anyone who interacts with our Services, whether browsing, shopping, or getting in touch.

Please take a moment to read this carefully.

Ø Updates To LDL & Co., Policies (Last Updated: 21/06/2026)

As our Services evolve, this policy may evolve too. When we make changes, we’ll update the date above and follow any steps required by law.

Ø The Information We Collect

We collect information so we can offer a seamless experience - from browsing to purchase to customer care. The type of information we gather depends on how you interact with us.

v  Information You Provide Directly

This may include:

• Contact details such as your name, address, phone number, and email.
• Order details including billing and shipping information, payment confirmation, and contact details.
• Account information like your Username, Password, and Security details.
• Shopping activity such as items viewed, added to your cart, loyalty points, reviews, referrals, or gift cards.
• Customer support messages - anything you choose to share when contacting us.

Some features require certain information. If you choose not to provide it, those features may not work as intended.

v  Information Collected Automatically

We use cookies and similar technologies to understand how you use our Site. This may include:

• Device and browser details
• IP address
• How you navigate and interact with the Site

v  Information from Third Parties

We may receive information from trusted partners, such as:

• Shopify, who powers our online store
• Payment processors, who securely handle your payment information
• Marketing and analytics partners, who help us understand how our Site is used

Any information shared with us by third parties is handled in line with this Privacy Policy.

Ø How We Use Your Information 

v  To Provide Our Products & Services

We use your information to:

• Process payments and fulfil orders
• Manage your account
• Arrange shipping, returns, and exchanges
• Send updates about your purchases
• Enhance your experience across Shopify-Powered services

v  For Marketing & Communication

We may send you emails, texts, or postal mail about new products, updates, or offers. You can opt out at any time.

v  For Security & Fraud Prevention

We use your information to keep your account and our Site secure. If you believe your account has been compromised, please contact us immediately.

v  To Improve Our Services

Your feedback and usage patterns help us refine and enhance the experience we offer.

v  Cookies

Cookies help our Site function smoothly and allow us to understand how visitors use it. You can manage cookies through your browser settings, though disabling them may affect how the Site performs.

For more details on Shopify’s Cookies Use, Please Visit: shopify.com/legal/cookies

Ø When We Share Your Information

We may share your information with:

• Vendors and service providers (e.g., payment processors, shipping partners, IT support)
• Business and marketing partners
• Affiliates within our corporate group
• Third parties when you request or consent, such as social media integrations
• Legal authorities, when required by law

We do not use or disclose sensitive personal information without your consent.

Ø Third-Party Links

Our Site may link to other websites. Their privacy practices are their own, so we encourage you to review their policies before sharing information.

Ø Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from anyone under 16. If you believe a child has shared information with us, please contact us so we can remove it.

Ø Security & Retention

We take your privacy seriously, but no system is completely impenetrable. Please avoid sending sensitive information through insecure channels. We retain your information only as long as necessary - to maintain your account, fulfil orders, meet legal obligations, or resolve disputes.

Ø Your Rights

Depending on where you live, you may have rights such as:

• Access to the information we hold
• Deletion of your personal information
• Correction of inaccurate information
• Portability of your data
• Opting out of targeted advertising, sale, or sharing of your data
• Restricting how we process your information
• Withdrawing consent
• Appealing decisions we make about your requests

You can exercise these rights through our Site or by contacting us directly.
We may need to verify your identity before processing your request.

Ø Complaints

If you have concerns about how we handle your information, please reach out at shopwithldl.support@gmail.com. If you’re not satisfied with our response, you may have the right to contact your local data protection authority.